Reduce no-shows with deposits and reminders
Empty chairs and last-minute gaps hurt revenue. Combine upfront commitment with automatic reminders so customers show up or cancel in time.
Require a deposit at booking
- Connect Stripe to your workspace.
- Create a deposit + balance payment policy under Catalogue → Payment policies.
- Attach it to the service (or class) under Financials in the item editor.
- Customers choose that policy during online checkout and pay the deposit inline. Collect the balance at visit or invoice it later.
Turn on reminders
Flying School sends email and SMS confirmations when a booking is made. Schedule reminder messages before the appointment so customers have time to reschedule instead of no-showing. Reminders include a link to booking details on your portal.
When someone does not show
Mark the booking as a no-show on the calendar. Deposits follow your refund policy - issue a partial refund or forfeit per your terms.
Pair deposits with clear cancellation rules on your online booking portal.