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Terms and conditions

Last updated 21 October 2026

Welcome to Flying School. Please read these Terms and Conditions (“Terms”) carefully before activating your workspace. By creating an account, accessing the platform, or utilizing our services, you (“the Customer”, “School owner”, or “User”) agree to be bound by these Terms executed by Acorn Apps Pty Ltd (ABN 19 695 896 032) trading as Flying School (“we”, “us”, or “our”).

1. Nature of Service & Eligibility

Flying School provides a cloud-based, multi-tenant platform for flight schools: aircraft and instructor scheduling, training records, student bookings, and billing.

  • B2B Context: This service is offered strictly for commercial, business-to-business (B2B) use. You represent that you are registering on behalf of a validly operating business entity or sole trader.
  • Authority: If you are accepting these Terms on behalf of a company or flight school, you warrant that you have the legal authority to bind that entity to these provisions.

2. Multi-Business Accounts & Workspace Security

Flying School allows a single authenticated user identity to control, switch between, and manage multiple independent business workspaces.

  • Identity & Access: You are entirely responsible for maintaining the strict confidentiality of your master login credentials. Any activity occurring within a workspace assigned to your identity is deemed your financial and legal responsibility.
  • Workspace Isolation: Data, configurations, and student details are dynamically scoped to individual workspace routing identifiers. You agree not to exploit, attempt to breach, or reverse-engineer the multi-tenant isolation barriers of the platform API layer.
  • Staff Permissions: You are responsible for configuring and auditing the explicit permissions and access tiers granted to staff members invited to your workspaces.

3. Subscription Tiers, Trials, and Add-ons

3.1 The 15-Day Free Trial

  • The Window: New workspaces are provisioned with a 15-day free trial so you can configure the workspace and evaluate the system.
  • Expiration & Paused Holding State: If valid payment details are not attached by the end of the 15-day trial, your workspace shifts into a read-only paused state.
  • Data Retention Grace Period: We will securely preserve your configurations, instructor rosters, and imported catalogues for 30 days following trial expiration. If no subscription is activated within this window, the workspace data may be permanently purged from our active database infrastructure.

3.2 Pricing and Billing Mechanics

  • Subscription Fees: Billing is processed on a recurring subscription basis (Monthly or Yearly) via our secure gateway provider, Stripe. Fees are billed in advance and are non-refundable unless required explicitly under Australian Consumer Law.
  • Capacity Caps: Your subscription tier defines hard constraints regarding available Staff Seats and Resource Allocations (for example aircraft, simulators, and rooms).
  • The Add-on Marketplace: You may scale your workspace constraints by opting into individual monthly add-ons (for example extra staff seats, extra resources, or a dedicated two-way SMS number). Add-on adjustments are processed when you add them and billed as a prorated amount for the remainder of your current billing cycle.

4. Messaging & Communication Compliance (Fair Send Policy)

Flying School routes operational transactional notifications (Email and SMS) via an integrated background queue on behalf of your business.

Strict Compliance Requirement. You must strictly abide by the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), and all applicable international telecommunication rules (including TCPA and carrier frameworks).

  • Consent: You warrant that every student or customer loaded into your Flying School workspace has provided verifiable express consent to receive transactional and marketing notifications from your business.
  • Opt-Out Mechanics: All marketing or non-essential communication sent through our infrastructure must contain clear, functional opt-out mechanisms.
  • Queue Suspension: Flying School reserves the right to immediately suspend your outbound notification pipeline if your account triggers high bounce rates, spam complaints, or carrier-level blocking indicators.

5. Data Privacy, Ownership, and AI Scraping

  • Your Data: You retain absolute legal ownership over all proprietary student information, booking records, training notes, custom form answers, and financial inputs uploaded to your workspace.
  • Our Data License: You grant Flying School a limited, secure, global license to host, parse, and transmit this data strictly to provide the core booking services, API calls, and integration syncs you request.
  • Onboarding Tool Configuration: Our onboarding engine uses automated tooling and structured extraction to parse your public profile and pre-populate your catalogue. You remain responsible for auditing and verifying the accuracy of these imported rates, descriptions, and durations before accepting real student bookings.
  • Third-Party Integrations: If you choose to enable our automated accounting sync module, you authorize Flying School to pass invoice metrics, student parameters, and transaction totals to Xero or QuickBooks. We hold no liability for reconciliation variances occurring within external systems.

See also our Privacy policy.

6. Limitation of Liability & Disclaimers

  • Platform Continuity: While we strive for system reliability, Flying School is provided on an “as-is” and “as-available” basis. We do not warrant that the calendar, notification engines, or student portals will operate completely uninterrupted or error-free at all times.
  • Financial Cap: To the maximum extent permitted by law (including the Australian Consumer Law for business parameters), the total combined liability of Acorn Apps Pty Ltd for any claim arising out of these Terms is strictly capped at the total financial amount paid by you to us during the three (3) months directly preceding the event giving rise to liability.

7. Governing Law & Jurisdiction

These Terms are governed by and enforced in accordance with the laws of New South Wales, Australia. Any legal disputes arising out of your workspace operations must be submitted exclusively to the courts operating within that jurisdiction.

8. Contact & Support Escalation

For questions regarding these Terms, billing adjustments, or data access queries, contact us at: