Service staffing modes

Each appointment service has a staffing mode. It decides whether the client picks a person, only needs someone on site, or needs nobody at all.

Set it on the service, under Staffing. The account default is Settings → Business rules → Bookings. New services start on that default. Services you already have keep their own mode.

Book with a staff member

The client picks an instructor, or chooses Any available. The booking uses that person's time. Their other bookings, breaks, and classes block the slot.

Needs staff on site

There is no instructor choice. A slot is bookable when:

• an aircraft or resource of the service's type is free, and
• an eligible instructor is rostered at that location for the whole slot.

Eligible people are the ones you list on the service. Staff with no set hours count as on site whenever the location is open. Their own appointments do not block the slot. A break, a schedule block, or a lesson they teach does.

The booking is not assigned to them. It sits on the resource.

No staff needed

Only location hours and a free resource. Nobody has to be rostered.

A free resource stops a double booking

In every mode, two bookings cannot take the same resource at the same time. Two aircraft of one type work the same way: one can be flying and the other still bookable.

Example: an IR sauna, and the same idea in the air

The mode is the same in a spa or a school. A spa with two IR saunas lists the people who supervise, sets Needs staff on site, and a client can book when either sauna is free and one of those people is on site for the whole slot. Their own appointment does not close the sauna. A break does.

On the airfield, two aircraft of one type and a duty instructor follow the same rule. The student does not pick the instructor. The slot is open when one aircraft is free and a listed instructor is rostered for the whole time. An instructor with no set hours counts as on site whenever the base is open.

Staff and admin can still save a booking outside the roster. The form warns them. Online booking cannot.

Recovery equipment such as a sauna, ice pool, or compression unit stays tied to who is rostered when the service is Needs staff on site. Heat-up time is separate: set Minimum notice (minutes) on the service. See Services and resources.

See also Services and resources and Staff working hours and blocked time.